Frequently Asked Questions

How often should I have my Van serviced, and where do I take it?

Recommended first service is 1500km or 3 Months. Thereafter 10,000km or 6 months. Any certified caravan repair centre in Australia is condsidered suitable to undertake the servicing of the van.

What is the warrenty on a new caravan?

The Caravan and general build quality is covered by the manufacturers 12 month warrenty. All appliiances come with varying warrenty durations. A list of these can be found in folder of each new caravan. The warrenty takes effect from the date of purchase.

Before any warrenty work is performed a claim must be emailed to [email protected]

What does the grey Anderson plu and 12 pin one the caravan do?

The grey Anderson charges the battery whilst driving and the 12 pin is designed to run your fridge on battery while in transit. You can download a copy of the Wiring diagram here

Are all your caravans Australian made?

Yes, our entire range is manufactured here in Melbourne and are 100% Australian made.

Will I be shown how to operate and use my new caravan?

Yes, we pride ourselves in giving informative handovers. There is no time limit and is done at a pace that tailors to each individual.

How does registration work?

We provide all our Victorian buyers with 12 months registration on the purchase of a new van. For our inter-state buyers we can either provide a travel permit which allows you to town the van home legally and thereafter have it registered in your state, or alternatively interstate buyers can provide a Victorian client ID. For more information please contact us.

Why are your vans so cheap?

We are not like other caravan dealers and albeit there are multiple answers to this questions the best example is we want to see as many people caravanning as possible and this is done through our realistic pricing. We could go on but should you ask anybody who has dealt with us then they will surely be happy to elaborate.

How long has the Just Caravans range been around?

June 2022 will mark our five year anniversary. While still somewhat in its infancy these custom built and not mass produced vans continue to evolve and are now reaching the heights and expectations we believed was only a matter of time. Customer sales and satisfaction tell us what we need to know!

Why should we buy from you?

Again unlike others our approach is more personal and we take the family aspect of this into consideration when we conduct our business. We are upfront and still believe in the old “Gentlemen’s Handshake Agreement” – this rubbed off on us from the late Merv Weston who was renowned for this trait. We understand customer service plays a pivotal role and in that we pride ourselves. Read our genuine customer reviews to see what we are talking about.

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